FAQs

SHIPPING & RETURNS

What locations do you ship to?

We provide free shipping all over India for prepaid orders.

What is the estimated delivery time?

Estimated delivery time is dependent on the Product’s availability and the shipping destination. Orders within India are normally delivered within 3-5 Business days.

Why can’t I see the COD (Cash on Delivery) option?

We don’t accept COD orders. You can either pay by Debit Card, Credit Card, Net Banking, or UPI.

When will my products on pre-order be shipped?

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

What if my order is undelivered? 

For prepaid orders, if our courier partners are unable to deliver the product and send it back to us, we will initiate a refund to the original form of payment account which will reflect within 24-48 hours of initiation.

Do you accept returns and exchange?

Yes, please read the return and exchange policy for the same here.

What are the shipping charges?

What items are non-refundable?

Free gifts or promotional items or items on sale or items on clearance sale are non-refundable.

ORDERS

What is the status of my order?

Once you have placed your order with us, we will send you a confirmation email for the same. Orders get shipped daily by noon except Sundays and public holidays. So if you place your order before noon we ship out on the same day.

You can also track the status of your order from here by using your Order/Tracking ID.

I wish to add a few more products to my order. Is it possible to do so?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

Can I change my order?

We can only change orders that have not been shipped yet. To make changes to your order, please reach out to support by submitting your request via contact us page.

How do I cancel my order?

If you wish to cancel your order, please reach out to support by submitting your request via contact us page.

PAYMENTS

What payment methods do you accept?

You can purchase on Deltatac using a debit, credit card, net banking and UPI. Additionally, we support Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

What should I do if payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can E-mail us at support@deltatac.shop